At Chivo Boutique, we want you to feel confident and radiant in every piece you wear. If something isn’t quite right, we’re here to help.
Return Window
We offer a 30-day return window, meaning you have 30 days from the date of delivery to request a return.
Return requests submitted after 30 days of delivery will not be accepted.
Return Eligibility
To qualify for a return:
- Items must be unused, unworn, and in the same condition as received
- All original packaging and tags must be included
- The return must be authorized in advance
Items showing signs of wear, damage, alteration, or misuse will not be accepted and may be returned to the customer at their expense.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom or personalized jewelry (including custom bracelets and made-to-order pieces)
- Items marked as Final Sale
- Clearance or promotional items
- Returns requested beyond the 30-day window
How to Start a Return
To initiate a return, please email:
chivoboutiqueofficial@gmail.com
Include:
- Your order number
- The item(s) you wish to return
- The reason for return
Once your request is approved, we will provide return instructions and our return address.
Returns sent without prior authorization will not be accepted.
Return Shipping & Fees
- Customers are responsible for return shipping costs, unless the item was incorrect or defective.
- We strongly recommend using a trackable shipping method, as we are not responsible for returns lost in transit.
- For international returns, packages must be clearly marked as “Returned Goods” to avoid customs charges.
- Any customs duties, taxes, or fees incurred during return shipping are the responsibility of the customer.
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Once your return request is approved, items must be shipped back within 7 days. If the return is shipped after 7 days, it may still be accepted; however, store credit will be issued instead of a refund. We appreciate your understanding.
Handling Fee
A 5% handling fee per order will be deducted from approved refunds. This fee covers payment processing charges and administrative handling costs and is not retained as profit.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to:
- Submit a return request (once approved), and
- Place a new order separately.
This ensures faster processing and product availability.
Refund Processing
Once your return is received and inspected, we will notify you of its approval status.
If approved:
- Refunds will be issued to the original payment method
- Processing typically takes 7–10 business days
- Please allow additional time for your bank or credit card provider to post the refund
Original shipping charges (if applicable) are non-refundable.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery with clear photos and your order number.
Claims submitted after 3 days of delivery may not be eligible for replacement or refund.
Need Assistance?
Our support team typically responds within 2 business days.
During peak seasons, response times may be slightly extended. We appreciate your patience and understanding.